AVEX Transafrica

1. Data Controller

The controller responsible for processing personal data collected through this website is: AVEX Transafrica
Address: Bè-Kpota, boulevard Malfakassa, Golfe 1 Lome Togo
Phone: +228 71 05 05 13 / +228 96 01 40 40
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

2. Data Collected

When using the contact form, we may collect the following information:

• First and last name;
• Email address;
• Phone number, where necessary;
• Company name, where applicable;
• Subject of the request;
• Content of the message submitted;
• Any information voluntarily provided by the user in the form.

We only collect data that is strictly necessary to process your request.

3. Purpose of Data Collection

Personal data collected through the contact form is used solely to:

• Respond to your requests for information;
• Follow up on your messages;
• Contact you regarding your request;
• Manage the relationship between you and AVEX Transafrica;
• Ensure the proper functioning and security of the website.

Your data is never used for commercial purposes without your prior consent.

4. Legal Basis for Processing

The processing of your personal data is based on the following legal grounds, depending on the circumstances:

• Your consent when you voluntarily submit the contact form;
• The legitimate interest of the data controller when necessary to respond to your request;
• Compliance with a legal obligation when certain data must be retained for this purpose.

5. Data Recipients

The personal data collected is intended exclusively for authorized personnel within AVEX Transafrica. It is neither sold, rented, nor transferred to third parties for commercial purposes.

Certain data may, however, be accessible to our technical service providers, including the website host or maintenance provider, solely within the scope of their duties and subject to confidentiality obligations.

6. Data Retention Period

Personal data submitted through the contact form is retained for the period necessary to process your request. Unless otherwise required by law, such data is retained for a maximum period of three (3) years from the date of the last interaction with the user.

When the data is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against loss, unauthorized access, disclosure, alteration, or destruction. Access to data is restricted to authorized persons acting within the scope of their duties.

8. Your Rights

In accordance with applicable data protection regulations, you have the following rights:

• Right of access to your data;
• Right to rectification;
• Right to erasure;
• Right to restriction of processing;
• Right to object;
• Right to data portability, where applicable;
• Right to withdraw your consent at any time when processing is based on consent.

To exercise your rights, you may contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.
We undertake to process your request as quickly as possible and in accordance with applicable legal requirements.

9. Cookies

This website does not use advertising, profiling, or marketing tracking cookies. Only technical cookies strictly necessary for the operation of the website may be used by Joomla or by the hosting provider, particularly for security, navigation, or session management purposes.

These cookies generally do not require prior consent.

10. Contact Form

When you complete the website’s contact form, the information provided is used solely to respond to you and process your request. Submission of the form constitutes the voluntary transmission of the data entered.

We encourage you to provide only the information necessary to process your message.

11. Data Transfers Outside the European Union

As a general rule, data collected through this website is not transferred outside the European Union. Should such a transfer occur, we will ensure that it is governed by appropriate safeguards in accordance with applicable regulations.

12. Changes to the Privacy Policy

We reserve the right to amend this Privacy Policy at any time, particularly to reflect legal, regulatory, or technical developments.

The version in force is the one published on this page on the date indicated at the top of this document.